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When will my package ship?
Processing time for orders is 1-10 business days depending on shipping method chosen; if you choose FREE Shipping method; your order will ship in 6 to 8 business days. (business days do not include weekends or holidays). These times may be extended during holidays, launches/restocks, and promotions. Your order may be shipped 3-10 business days after the order is placed. Once shipped, delivery time within the United States is within 5 business days and 10-21 business days internationally. Delivery dates are estimated, not guaranteed. We do not offer overnight shipping at this time.
Once the order ships, a tracking number will be emailed to you. The e-mail will contain shipment details, your tracking number, and a link to the USPS/UPS site. To track the order, click on the tracking number provided in the email 24-48 hours after you receive the tracking number for an update. All orders are shipped via USPS/UPS.
Please note we are not responsible for any shipping deliveries that may be affected by, but not limited to, the following: customs, natural occurrences, air/ground transportation strikes/delays or transfers from USPS/UPS to international mail carriers.
If you have not received a tracking number after 5 business days for express, after 10 business days for standard, or after 14 business days for economy please email us at customerservice@femitology.com. Please check your junk/spam inbox then contact us. Shipping emails are sent to the email address you entered at checkout when placing your order. Please be sure to enter the correct email address at checkout.
Also, please be sure your shipping address is complete and correct (including apt and house numbers) as this may also delay your order from being shipped.
Additional information for International customers:
We ship worldwide via USPS (United States Postal Service) first class international mail. International and Military orders may take up to 20 business days or longer to arrive. Items shipped outside of the United States are subject to duties, taxes, handling and/or other miscellaneous charges as defined by the country of import. These fees are not included in the cost of your order and therefore cannot be reimbursed by Femitology. Sometimes, these fees must be paid in order to receive your package. Please check with your country’s customs office to determine what these additional costs will be prior to placing your order. Please be aware some international countries do not scan the package once it arrives in your country. If more than 20 business days pass, please contact your local post office or customs as the package may be held there.
The US Postal Service does not guarantee the delivery date and time of your package for standard/ first class mail.